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Delivery Information

  1. Shipping Locations
    • Enjoy free express shipping for orders above SAR 1,000.
    • Estimated delivery times:
      • Express Shipping: 4-7 business days.
      • Standard Shipping: 7-10 business days.
  2. Shipping Partners
    • We partner with trusted couriers like DHL Express to ensure safe and on-time delivery.
    • A tracking number will be mailed to you once your order is dispatched.
  3. Customs & Duties
    • All customs duties and taxes for orders shipped to KSA are included in your purchase price. No hidden fees on delivery.
  4. Delivery Notes
    • Deliveries are made during business hours (Sunday to Thursday, 9 AM - 6 PM).
    • Make sure someone is available to sign for the delivery.

Returns & Exchanges

  1. Return Policy
    • We offer a hassle-free return policy for your peace of mind.
    • Items can be returned or exchanged within 14 days of delivery.
    • Products must be:
      • Unworn and in their original condition.
      • Packaged with tags and any accompanying accessories or documentation.
  2. How to Initiate a Return
    • Log in to your account and submit a return request or contact us at [[email protected]].
    • Once approved, schedule a free pickup via our courier partner or drop off the package at your nearest courier location.
  3. Refunds
    • Refunds will be issued to your store credit within 10 business days after receiving and inspecting the returned items.
    • For exchanges, the new product will be shipped as soon as your return is processed.
  4. Non-Returnable Items
    • Personalized items or final-sale items are non-returnable unless defective.

FAQ's

Can I cancel or modify my order?
Changes or cancellations can be made within 24 hours of placing the order. Please contact us immediately if you need any help.
Do you provide gift wrapping?
Yes! Our boxes can be a great gift option without additional wrapping requirements.
What if my item is damaged or incorrect?
Contact us at [email protected] within 48 hours of receiving your order. We will arrange for a replacement or refund.
Who pays for return shipping?
Return shipping is free for all customers in KSA.
Can I exchange for a different size?
Absolutely! Submit an exchange request and we'll ship the new size once your return is processed.
What is your return policy?
Returns are accepted within 30 days of purchase. Refunds will be issued as store credit.