FAQ's
Welcome to the Modaestile FAQ page. Here you'll find answers to the most common questions.
Orders & Payments
How do I place an order?
Simply browse our collections, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
What payment methods do you accept?
We accept:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- Apple Pay
- Google Pay
- Tabby & Tamara (Buy Now, Pay Later options)
- Bank Transfers (for orders above SAR 5,000)
Can I cancel or modify my order?
Yes, you can cancel or modify your order within 24 hours of placing it. Contact our customer service team at +966 550 550 248 or email [email protected]
Shipping & Delivery
Where do you ship?
We currently ship to KSA from Italy.
What are the delivery times?
- Express Shipping: 4-7 business days
- Standard Shipping: 7-10 business days
How much does shipping cost?
- Orders above SAR 1,000: Free Express Shipping
- Orders below SAR 1,000: Flat rate of SAR 50
Can I track my order?
Yes, a tracking number will be sent to you via email once your order has been dispatched.
Returns & Exchanges
What is your return policy?
We accept returns and exchanges within 14 days of delivery. Items must be in their original condition, with tags and packaging intact.
How do I request a return?
Log in to your account, submit a return request, or contact us at +966 550 550 248 or [email protected]. We’ll guide you through the process.
Do I have to pay for return shipping?
No, return shipping is free for all orders in KSA.
When will I receive my refund?
Refunds are processed within 10 business days after we receive and inspect the returned items, you will find it at your store credit.
Products & Availability
Are all products authentic?
Yes, all products on Modaestile are sourced directly from luxury brands and authorized distributors in Italy.
What if an item is out of stock?
You can sign up for restock notifications on the product page, or contact us at +966 550 550 248 or [email protected] for updates.
Do you offer size guides?
Yes, every product page includes a detailed size guide to help you choose the perfect fit
Account & Membership
Do I need an account to shop?
No, but creating an account allows you to track orders, save addresses, and enjoy exclusive offers.
How do I reset my password?
Click "Forgot Password" on the login page, and follow the instructions sent to your email.
Promotions & Discounts
How can I use a discount code?
Enter your discount code at checkout in the "Promo Code" field.
Do you offer student discounts?
Yes! Contact us with proof of enrollment to receive a student discount code.
Contact Us
If you didn’t find your answer here, please contact us:- Phone: +966 550 550 248
- Email: [email protected]
Validate your login